ReFocus AI Launches Converge Analytics Platform to Boost Retention

Converge is a suite of analytics tools powered by machine learning to predict which customers will churn as much as 6-months before the renewal date and it is live!

6 months ago   •   1 min read

By The ReFocus Team

We are excited to announce the launch of Converge, a suite of analytics tools powered by machine learning to predict which customers will churn as much as 6-months before the renewal date.

Previously, ReFocus AI had been offering software-as-a-service products under its own name. With the Converge platform, insurance companies can connect sales, marketing, and service business units by linking pools of data points across disparate data sources to uncover actionable insights.

“With Converge, insurance professionals are able to predictively know where opportunities exist among their current prospects and clients, giving them the edge needed to capitalize in real-time to retain customers,” said Dr. Nisar Hundewale, Chief Data Officer. Rather than treating all churn equally, insurance professionals can prioritize their outreach for maximum retention, without needing to spend time or resources analyzing their data.

Converge further builds on the new email gateway ReFocus AI just released to assist organizations in digitally transforming without needing to implement APIs or website portals. This enables every Converge user to access accurate and custom machine learning models based on their existing client data, but without the challenge of connecting systems together.

Highlights of the Converge platform include:

  • Email gateway to send and receive insights.
  • Industry-leading encryption and security.
  • The ability to seamlessly enrich data with 3rd party sources.
  • Customizable report layouts that can be easily imported into any CRM.0.

Read the full press release here.

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