The New Client Experience: 10 Ways Tech is Reshaping Insurance Interactions
The insurance industry is undergoing a fundamental shift.
a month ago
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The technology, new ideas, inventions and gadgets that will revolutionize the world as we know it and lead us head first into the future.
How Leadership Alignment Boosts Client Retention
A unified vision translates into clear direction, a strong culture, and consistent service.
2 months ago
Stop Repeating Yourself: How ReFocus Eliminates Redundant Quote Verification and Data Entry
VA teams or account managers using ReFocus can process 3 -4x more quotes daily.
3 months ago
Benchmarking is the "Secret Weapon" for Insurance Industry Growth Strategies
We all know what benchmarking is, but how are you implementing it into your business strategy? Comparing operational and financial metrics against industry standards allows brokers and agencies to gain a roadmap to improve performance, close gaps, and seize growth opportunities
4 months ago
The Hidden Cost of Last-Minute Renewals and What to Do About It
Last-minute renewals are quietly costing agencies more than they realize.
5 months ago
The Value of Proactive Communication in Client Retention for Insurance Agents & Brokers
Client retention is the foundation of a successful insurance practice. One of the real differentiators for a successful client partnership lies in how you communicate with your clients.
6 months ago
Why Commercial Lines Renewals Are Broken—and What Agencies Can Do About It
In personal lines, renewal challenges tend to center on scale. But in commercial lines, the issue isn’t just how many policies you manage—it’s how complex and fragmented the entire renewal process has become.
7 months ago
The Real Problem with Renewals Isn’t Complexity—It’s Volume
In the world of insurance, policy renewals are a vital revenue engine—often accounting for up to 90% of an agency’s book of business.
7 months ago
The Role of Automation in Enhancing the Insurance Customer Experience
The insurance industry has seen some of the fastest technology growth in the last five years, perhaps ever. This aligns with consumer expectations, as today's insurance customers expect fast, seamless, and personalized experiences comparable to those offered by e-commerce ts like Amazon and Google
8 months ago